Terms and Conditions

Effective Date: February, 19, 2026
Legal Business Name: Innovative Car Clinic
Business Address: Glancaster, Hamilton, Ontario

1. Acceptance of Terms

By booking a service, submitting a request, or engaging services with Innovative Car Clinic (“Company,” “we,” “us”), you agree to these Terms and Conditions.

If you do not agree with these Terms, you should not proceed with booking services.

2. Services Provided

We provide professional automotive detailing services, which may include but are not limited to:

Interior detailing
Exterior detailing
Paint correction
Ceramic coating
Paint protection film (PPF)
Window tint
Paintless dent repair (PDR)
Wheels, tires, and accessories
Vehicle electronics and security installations
Fleet or commercial detailing services

All services are performed to professional industry standards. Results may vary depending on the condition, age, and prior treatment of the vehicle.

3. Estimates & Pricing

Quotes provided online, by phone, or in person are estimates based on the information supplied by the customer.

Final pricing may be adjusted if:

The vehicle condition differs from what was described
Additional contamination or corrective work is required
Additional services are requested

Customers will be notified and must approve any additional charges before work proceeds.

4. Deposits & Payments

Certain services may require a deposit at the time of booking.

Deposits:

Are applied toward the final invoice
May be non-refundable in the event of late cancellation or no-show

Full payment is due upon completion of services unless otherwise agreed in writing.

We reserve the right to retain possession of the vehicle until payment is received in full.

5. Cancellation & No-Show Policy

Appointments must be canceled or rescheduled at least [24 or 48 hours] prior to the scheduled service time.

Late cancellations or failure to attend an appointment may result in:

Forfeiture of deposit
A cancellation fee
Refusal of future bookings

This policy ensures efficient scheduling and protects reserved technician time.

6. Vehicle Condition & Pre-Existing Damage

Customers are responsible for disclosing any known pre-existing damage prior to service.

We are not responsible for:

Existing scratches, rock chips, or paint defects
Clear coat failure or deteriorated finishes
Weak, brittle, or previously repaired surfaces
Loose trim, badges, or emblems
Aftermarket modifications
Interior wear or fragile materials

Certain corrective services (including paint correction and PDR) involve working on compromised surfaces. While professional care is taken, inherent risk exists when restoring damaged finishes.

Customers must remove all personal belongings and valuables from the vehicle prior to service. We are not responsible for lost or damaged personal items left inside the vehicle.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

Our liability is limited to the amount paid for the specific service performed.
We are not liable for indirect, incidental, or consequential damages.
We are not responsible for mechanical issues unrelated to detailing services.

8. Ceramic Coating, PPF & Installation Services

Installation-based services may require specific curing times and aftercare procedures.

Failure to follow aftercare instructions may void workmanship guarantees.

Manufacturer warranties, where applicable, are subject to the terms and conditions set by the product manufacturer.

9. Fleet & Commercial Accounts

Fleet or commercial service agreements may be governed by separate written contracts outlining specific billing terms and service conditions.

Agreed payment schedules must be honored according to the written agreement.

10. SMS & Electronic Communications

By booking a service, customers may receive service-related communications including appointment confirmations, reminders, updates, and follow-ups.

Promotional messages are only sent where express consent has been provided.

Customers may opt out of SMS communications at any time by replying STOP.

11. Intellectual Property

All website content, branding, logos, images, and marketing materials are the property of Innovative Car Clinic and may not be copied, reproduced, or distributed without written permission.

12. Governing Law

These Terms and Conditions are intended to comply with applicable laws in the Province of Ontario and Canada. Any legal matters arising from services provided by Innovative Car Clinic will be handled in accordance with applicable Ontario law.