Privacy Policy

Effective Date: February, 19, 2026
Legal Business Name: Innovative Car Clinic
Business Address: Glancaster Road, Hamilton, Ontario

1. Purpose

This Privacy Policy describes how Innovative Car Clinic collects, uses, protects, and discloses personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

This policy applies to all customer interactions including website visits, quote requests, booking forms, SMS communications, phone calls, and in-person services.

2. Information We Collect

We collect personal information directly from customers through:

Website contact and quote request forms
Online booking calendars
SMS communications
Phone calls
Email correspondence
In-person service interactions

Information collected may include:

Full name
Phone number
Email address
Vehicle make, model, and year
Service requested
Service address (if applicable)
Appointment history
Payment information (processed securely through third-party payment processors)
Communication history

We only collect information necessary to provide car detailing services and operate our business.

3. How We Use Information

Personal information is used strictly for legitimate business purposes, including:

Providing quotes and estimates
Scheduling and confirming appointments
Sending service reminders and updates
Processing payments and issuing invoices
Providing customer support
Sending post-service follow-ups and review requests
Sending promotional communications where express consent has been provided

We do not use personal information for unrelated purposes.

4. SMS Communications & Consent

By providing your phone number and submitting a form containing SMS consent language, you agree to receive text messages from Innovative Car Clinic.

These messages may include:

Appointment confirmations
Appointment reminders
Service notifications
Follow-up messages
Review requests
Promotional messages (where consent has been provided)

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at [email protected]

5. Carrier / SMS Privacy Disclosures

11. Include the following statements:

"No mobile information will be shared with third parties or affiliates for marketing/promotional purposes"
"Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services"

12. Remove or modify problematic terms:

Find Keywords: Look for words like share, disclose, sell, affiliate, and third-party
Check Context: See if the sentence allows sharing or selling leads' information with others
Remove or Fix: Delete or reword any text that says leads' information is shared or sold
Confirm: Make sure the policy clearly states that you don't share or sell leads' information

13. Mobile information

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

6. Data Sharing & Disclosure

We do not sell, rent, lease, or trade customer personal information.

Personal information may only be shared with trusted subcontractors that support business operations, including:

Payment processors
CRM and booking software providers
SMS and email delivery platforms
Accounting providers

These service providers are contractually required to protect personal information and use it solely for operational support purposes.

Personal information is not sold or distributed to marketing affiliates or data brokers.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

Secure CRM systems
Restricted internal access
Encrypted payment processing
Password-protected systems

While no electronic system is completely secure, we take commercially reasonable measures to protect customer information.

8. Data Retention

Personal information is retained only as long as necessary to:

Provide services
Maintain business records
Comply with legal and tax obligations

Information is securely deleted or anonymized when no longer required.

9. Your Rights

Under Canadian privacy law, individuals may:

Request access to their personal information
Request correction of inaccurate information
Withdraw consent for communications (subject to legal limitations)

Requests may be submitted to:

[email protected]
365-336-3767
Glancaster Rd, Hamilton, Ontario

10. Cookies & Website Tracking

Our website may use cookies or analytics tools to improve functionality and measure performance. Users may disable cookies through their browser settings.