FAQ

Frequently Asked Questions

Clear answers to common questions about process, scheduling, and what to expect—so you can make an informed decision.

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If you don’t see your question here, contact us and we’ll clarify directly.

Process & Standards

How we work, what to expect, and how we maintain consistency.

Do you offer mobile service?
Most correction and protection services are completed in-house. Controlled lighting, stable conditions, and proper preparation are critical for consistent results.
How long does a typical service take?
Timelines vary depending on vehicle condition and scope of work. Preparation and inspection are never rushed. We provide clear scheduling details during consultation.
Do you require a deposit?
Certain services require a deposit to reserve shop time. Details are confirmed before booking to ensure scheduling clarity.
Can you guarantee results?
We guarantee disciplined process and professional execution. Final results depend on the vehicle’s starting condition, which we review and explain before work begins.

Protection & Maintenance

Longevity depends on preparation, product selection, and how the vehicle is maintained afterward.

How long does ceramic coating last?
Longevity depends on driving conditions, storage, and washing habits. With proper maintenance, professional coatings typically provide multi-year protection. We recommend a plan based on how you use the vehicle.
Does ceramic coating prevent scratches?
Coatings improve chemical resistance and make washing easier, but they do not make paint scratch-proof. Safe washing techniques matter more than most people realize.
Is PPF better than ceramic coating?
They serve different purposes. PPF is a physical film designed to absorb impacts and reduce stone-chip damage. Ceramic coatings add chemical resistance and simplify maintenance. Many clients choose both for comprehensive protection.
How should I wash the vehicle after service?
Use a pH-neutral shampoo, quality wash media, and a safe drying method. Avoid automatic brush washes. We provide clear post-service guidance based on the services performed.
Do you offer maintenance services?
Yes. Maintenance is recommended to keep protection performing as intended and to prevent gradual surface marring. Options are discussed during consultation based on the vehicle’s usage.

Scheduling & Policies

Clear scheduling protects quality and ensures shop time is used properly.

How far in advance should I book?
Availability varies by service type and time of year. For correction and protection services, booking ahead is recommended. We’ll confirm the next suitable window during consultation.
Do you require a deposit to book?
Certain services require a deposit to reserve shop time. Deposit requirements and terms are confirmed before any appointment is scheduled.
What is your rescheduling policy?
If you need to reschedule, we ask for as much notice as possible so we can adjust the schedule responsibly. We’ll confirm specific timing requirements when booking.
What happens if I’m late or miss my appointment?
Shop time is reserved specifically for your vehicle. If you’re running late, contact us as soon as possible. Depending on the schedule and service scope, the appointment may need to be adjusted or rescheduled.
Do you offer same-day service?
Most premium services require dedicated time for preparation, execution, and inspection. Some services may be completed more quickly, but quality work is planned—not rushed.
Do you accept walk-ins?
We operate primarily by appointment to maintain controlled workflow and consistent results. If you’d like to stop by, contact us first to confirm availability.

Policy details may vary by service type. We confirm expectations clearly before booking.

Pricing & What Affects Cost

Final pricing depends on vehicle condition, scope of work, and the level of preparation required to achieve your goal.

Why do prices vary between vehicles?
Two vehicles can look similar in photos and require very different levels of preparation. Paint condition, prior work, contamination, and the service objective all affect time and materials.
Can you quote from photos?
Photos can help with a preliminary range, but accurate quoting often requires inspection under proper lighting. We’ll confirm scope and expectations before any work is scheduled.
What is included in a “full detail”?
“Full detail” can mean different things depending on the provider. At ICC, services are defined by scope and outcome, not vague package names. We’ll outline exactly what is included during consultation.
Do you offer tiered options?
Yes. Where appropriate, we can recommend multiple approaches based on your goals and expectations. The difference is typically preparation level, correction intensity, and long-term protection choice.
Do you price-match other shops?
We don’t price-match. Our pricing reflects shop-controlled workflow, preparation standards, and repeatable outcomes. If you’re comparing purely on price, we may not be the right fit.

The fastest way to get accurate guidance is to share your vehicle details and the result you’re aiming for.

Still Have a Question?

If you’re unsure which service fits your vehicle or goals, contact us. We’ll clarify the best approach and set expectations clearly.

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Shop-based service in Hamilton. Responses within one business day.

Premium automotive protection and detailing focused on clean installs, high-grade materials, and long-term results.

Service Areas

Hamilton & surrounding areas

Ancaster • Dundas • Stoney Creek • Flamborough • Waterdown • Burlington

Mobile services available by request.

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